Outsourced Service-BDC Solution
Let our Contact Center Specialists take all your service-related calls. Our team is the best in the business, running on the industry’s strongest BDC-specific software platform. We answer the calls and YOU monitor the results. Maximize profits and minimize personnel.
Blended Service BDC Solution
Our BDC Platform allows for multiple teams to manage your call load. Combine your in-house team managing the full call load, and the Dealer Focus team taking only those calls they cannot.
Full Software Process For In-house Service BDCs.
We provide the software — you provide the manpower. Streamline your Service BDC process with software designed to maximize profits and minimize personnel.
Our Turnkey Virtual BDC is a Game Changer.
Deep view of every point of contact with your dealership's customers.
Call Specialist Training
Call recording and custom scripting allows for individualized Contact Center Specialist training.
Access the cloud-based platform from anywhere and any machine. No special hardware needed.